James Peacock
Operations Manager @Tlc Rehab
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WORK HISTORY
Operations Manager @Tlc Rehab
London, GB
As a Consultant, I guided the Directors of TLC through the CQC application process, ensuring regulatory compliance from the ground up. This involved overseeing the reconfiguration of the building, as well as developing the policies and procedures necessary for CQC registration. Since the service opened in September 2024, I have taken on the role of Registered Manager, leading on staff recruitment, supervision, appraisals, team meetings, and audits—ensuring best practices are embedded at every level. As the on-the-ground leader, I drive operational excellence and quality governance, with the ultimate goal of establishing TLC as an industry-leading service.Beyond daily operations, I play a strategic role in service development, networking, and marketing, helping to build a strong reputation through outstanding service user and stakeholder feedback. My passion lies in creating high-quality, person-centred care, and I am committed to fostering a culture of continuous improvement and excellence.
ABOUT JAMES PEACOCK
An experienced Senior Manager and Consultant in the private healthcare sector, I specialise in CQC regulatory compliance, ensuring services meet and exceed industry standards. With a deep understanding of clinical care auditing, risk management, policy development, and staff training, I am passionate about enhancing best practices in care through strategic leadership and innovative solutions.Throughout my career, I have been instrumental in service growth, operational excellence, and governance, leading on CQC inspections, policy writing, staff induction & training, and quality assurance. I am highly skilled in developing systems and solutions that optimise processes, improve efficiency, and drive continuous improvement.Beyond compliance and care, I have a strong technical acumen, having played a key role in website/database and service level technical development, ensuring services are well-positioned in the digital landscape.As a transformational leader, I strive to create a culture of excellence, accountability, and innovation—ensuring high-quality, person-centred care and outstanding service user experiences. I am always open to new challenges and opportunities to make a lasting impact in the healthcare sector.
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