James Morrow

WORK HISTORY

ABOUT JAMES MORROW

I am a Senior Project & Programme Manager with 15+ years’ experience delivering multi-million pound digital, retail, and eCommerce transformation projects across the UK, Europe, and the US. I specialise in leading full project lifecycles — from SOW initiation and business case development through planning, governance, execution, UAT, and seamless handover into BAU/post-project support.Throughout my career, I have successfully delivered complex, multimillion-pound programmes ahead of schedule and under budget for leading global brands including Lindt, Morrisons, Missguided, Hobbs, and Phase Eight. I thrive in fast-paced, multi-stakeholder environments and am skilled at managing onshore, nearshore, and offshore teams while building strong relationships with senior stakeholders.Key Achievements:Delivered a multi-million-dollar global magento eCommerce programme for Lindt, including, PSP/OMS upgrades, and 3PL integrations.Scaled Missguided’s platform for Cyber Weekend, tripling concurrent user capacity and enabling record-breaking sales.Managed a £1.5m eCommerce & Customer Service financial system implementation for PFSWeb.Implemented an Agile delivery model at Dept Agency, improving release cycles, efficiency, and client satisfaction.Skills & Expertise:Programme & Project Leadership (Agile & Waterfall)Full Project Lifecycle ManagementRAID Management & GovernanceeCommerce Platforms (Magento, Salesforce Commerce Cloud, Shopify)Cross-Functional Team Leadership (onshore, nearshore, offshore)Stakeholder Engagement & Vendor ManagementI am passionate about delivering business-critical projects that enable growth, efficiency, and digital transformation. Always approachable and commercially focused, I thrive on motivating teams, engaging stakeholders, and ensuring projects deliver measurable value.