James Open
Business Readiness Lead and Service Continuity Consultant @Leading Resolutions
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WORK HISTORY
Business Readiness Lead and Service Continuity Consultant @Leading Resolutions
London, GB
Consultancy services including:Service DeliveryService ContinuityBusiness Operational ReadinessBusiness ChangeProject & Programme ManagementBusiness AnalysisIT Digital SafetyKey Deliverables:Supplier Transition Quality Assurance for critical servicesIT Patch ManagementPortfolio Prioritisation Dependency and Benefit assuranceIT Service Continuity and Disaster RecoveryProject delivery for end user device deployment in operationally critical areasIT Service Management Processes and TransitionTrusted by leaders as their transformation consultancy of choice, we use digital technology to solve complex business problems and take a holistic approach to programme delivery. Through our highly experienced and respected consultants, who share our ethical approach, we work across multiple disciplines and reach across the whole CIO agenda – strategy and architecture, digital transition, future-proofed resourcing, project management, service delivery and change management. Our experience spans large-scale projects with world leading organisations who typically return to us again and again to support their organisational ambitions.
EDUCATION
University of York
Management
SKILLS
ABOUT JAMES OPEN
Strategic Programme & Transition Leader | Aviation, Digital Services, and Operational Readiness (ORAT)With over 16 years’ experience delivering complex transformation programmes across aviation, consulting, and digital services, I specialise in managing end-to-end business and IT change—often in high-pressure, regulated environments. From global ServiceNow implementations to airline terminal relocations and alliance integrations, I thrive at the intersection of strategy, delivery, and operations.My accountable roles have included:Transformation Delivery Lead – Definia @ Mars Inc.(Digital Services & ServiceNow Platform)Operational Readiness & Resilience Lead – Leading Resolutions @ easyJet (ITSM, Patch Mgmt, DR, Networks)Business Change & Integration Manager – British Airways (Gatwick Terminal Move, bmi Merger, Qatar Airways oneworld Join)Senior Projects Manager – Menzies Aviation (GSE innovation, Airport Projects, RFPs)Commercial & Ops Management – Sales, Fleet, and Airport Operations (BA, Menzies) Known for:Leading high-profile, complex projects with minimal disruptionBuilding collaborative governance across global teamsDelivering measurable results in digitally enabled changeManaging stakeholders from shop floor to C-suite Qualifications:MSP Practitioner | PRINCE2 Practitioner | APMPBA Hons Management – University of YorkI’m a driven and creative problem solver, passionate about making strategic change land successfully. Let’s connect.
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