James Oliver Parks

Customer Service Representative @Atlanta Gas Light

Answer incoming calls, emails, or chat messages from customers in a timely and professional manner. • Provide accurate information about products, services, policies, and promotions. • Resolve customer complaints and issues efficiently, escalating to management when necessary. • Process orders, applications, forms, and requests. • Maintain records of customer interactions and transactions. • Follow communication scripts and company procedures while maintaining a friendly, positive attitude. • Identify customer needs and offer solutions or upsell products/services when appropriate. • Collaborate with other departments to ensure customer concerns are addressed quickly.