James O.

Sales Consultant @Shaw Communications

CA

Greeting and emphasizing customer’s importance and asking the right questions through a discovery dialogue in order to understand customer’s needs Building an engaging rapport with customer that ensure customers experience the best services by leaving a positive lasting impression regardless of the criticality of the situation Effectively matching organization’s products and services with different customer’s unique needs and uncover diverse other diverse opportunities Connecting individual, families, and friends to the various entertainment, people, industries, products, and the services they love at the right time and with the best price Exposing customers to the different human values and benefits of the organization’s products and services in order to provide clarity between our competitor’s products and services Recapping and recalling specific details such as appointment dates and time, cost; tv, internet, phone, movies, sports, or entertainment packages so as to ensure customers are well informed. Liaising with teams to meeting customer’s needs and providing superb customer satisfaction Breaking down cost of products and services in order to simplify the cost to our customers and clarify any doubt Providing excellent information of the various promotions, new products and services and building a clear connection to meeting the customer’s needs Providing detail billing information to customers and helping them cut down cost by offering specific products and services at lower cost but meets their exact needs Taking customers monthly payment from credit cards, America express, master cards using satisfied software to ensure adequate confidentiality of the customer’s details Troubleshooting customer’s internet, modems, cable boxes, on the go Wifi connections, and other technical issues; and referring them to technical support team for major connection issues