James Nicols
Conversational AI for Contact Center Efficiency
- Role
- VP of Business Development at Cetdigit Cetrix Cloud Services
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About James Nicols
I specialize in designing and implementing AI-driven systems using Salesforce Agentforce,…
Experience
VP of Business Development
Cetdigit Cetrix Cloud Services
Dec 2017 — Present
In my role as SVP Business Development at CETDIGIT, I was responsible for conducting market intelligence research, developing marketing plans, and creating sales assets to drive revenue growth for Cetrix Cloud Services. By understanding global customer needs and implementing targeted strategies, I successfully launched new membership categories and differentiated Cetrix\'s benefits through various content channels.
Education
University of California, Berkeley
MA Communication & Public Relations, Sales Force Management
1977 — 1983
Skills
- Crisis Communications
- Promotions
- Sales
- Internal Communications
- Media Relations and Social Media
- Staff Development
- Product Development
- Strategic Marketing, Communications and Public Relations Campaigns
- Creation of New Products and Services
- Professional Training
- Management
- Special Events Development
- Strategic Planning
- Press Trips and Individual Visits
- Public Speaking
- Leadership
- Blogging
- Program Management
- Strategy
- Business Development
- Employee Communications
- Writing, Design and Production
- Advertising
- Market Research
- Supervision of in-House and Agency Staff
- Marketing
- Competitive Analysis
- Start-Ups
- Product Management
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