James Nelson
- Role
- Executive Director of Operations at Percepta
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About James Nelson
With over two decades of experience leading large-scale contact center, sales, and…
Experience
Executive Director of Operations
Mar 2023 — Present
Education
Midwestern State University
BA, Marketing
1989 — 1992
Strayer University
Master of Business Administration - MBA
2010 — 2011
Skills
- Wireless
- Sales Operations
- Crm
- Call Center
- Leadership Development
- Help Desk Support
- Customer Experience
- Customer Retention
- Project Planning
- Cost Reduction Strategies
- Strategy
- Human Resources
- Customer Satisfaction
- Sales Process
- Job Coaching
- Remote Troubleshooting
- Wireless Technologies
- Cross-Functional Team Leadership
- Strategic Planning
- Contact Centers
- Vendor Management
- Talent Management
- Problem Solving
- Call Centers
- Telecommunications
- Leadership
- Performance Management
- Strategic Partnerships
- Coaching
- Team Leadership
- Direct Sales
- Team Building
- IT Solutions
- Customer Service
- Technical Support
- IT Sales
- Account Management
- Customer Relationship Management (Crm)
- Customer Loyalty Management
- Training
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