James Neal

About James Neal

With over 30 years of experience in the document solutions industry, I am a process improvement expert and a managed print services specialist. I work with major accounts in the SE Michigan market, with an emphasis on the K-12 education sector. My mission is to help clients identify and implement solutions that optimize their document workflows, reduce costs, and enhance compliance. I am passionate about co-creating value with my clients and delivering exceptional service. I bring diverse perspectives and experiences to the MOS team, as I have worked with various segments and industries in my career.As a Major Account Manager at MOS, a Xerox company, I leverage my solution-based consultative approach to understand the life cycles of documents in a customer environment. I work with named accounts and retention of current customers, as well as target new prospects through cold calling and referrals. I use my skills in process improvement, managed print services, and cold calling to co-author tailored solutions that meet the specific needs and challenges of each client. I have successfully increased customer satisfaction, retention, and loyalty, as well as generated new revenue streams and opportunities for MOS.

Experience

1. Named Account Manager

   Applied Innovation

   Jan 2026 — Present

   With 30 years of experience in the document management industry, I specialize in optimizing workflows and life cycles for clients. My role involves evaluating various hardware and software solutions, including on-premises and cloud storage options, to ensure that customers maximize their investments. I also offer IT services and shredding solutions to streamline operations and enhance security.

Skills

• Sales Presentations
• B2b
• Managed Print Services
• Direct Sales
• Solution Selling
• Salesforce.com
• Document Imaging
• Sales Process
• Process Improvement
• Sales
• Cold Calling
• Selling