James Murphy
Operations Manager @Sigma Connected Group
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WORK HISTORY
Operations Manager @Sigma Connected Group
Birmingham, GB
Recently made redundant in October 2024.McLaren Credit Services. Spearheaded daily operations, driving efficiency and profitability. Led a high-performing debt collection team of 100 full-time employees (20 UK and 80 in Cape Town, South Africa),ensuring industry regulation compliance. Implemented process improvements and automation to enhance operational efficiency. Fostered a coaching culture and managed employee development. Maintained robust client relationships and upheld regulatory compliance. Contributed to change management initiatives, positively impacting the contact centre.
ABOUT JAMES MURPHY
Operations Manager with 25 years of excellence in the debt collection industry. Renowned…
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