Jim M.

About Jim M.

Colleagues count on me as a thought leader who nurtures the leadership potential in others. I excel at building bridges between departments to create truly collaborative, cross-functional teams. I’m a collaborative Senior IT leader who pushes boundaries and thinks outside of the box, and a driver in the development, deployment, and support of mission-critical infrastructure and applications. Trust my expertise in leveraging technology to provide scalability, flexibility and resiliency as we address and resolve issues, resulting in substantial gains in tech and business operations performance. No stranger to pressure and overcoming unforeseen obstacles, I lead interfacing with business owners, security operations, and infrastructure management to onboard the delivery of new projects, release management, end-of-life systems, migrations, enhancements and disaster recovery and business resumption. I’m a natural mentor and coach who proudly builds eager teams dedicated to improving systems efficiency and cost effectiveness.Count on my top 5 strengths:Developer: Instinctively cultivates the potential in others Learner: Naturally grasps info and applies it to futuristic planning Futuristic: Inspired by evolution, embraces challenges to grow and lead through uncertain timesRelater: Makes complex ideas, plans, procedures, or regulations easy to understandAchiever: Prioritizes the right goals and ensures we apply the resources to achieve themProvided expert assessment in cybersecurity risk and implementing strategic initiative improvements to maximize revenue resulting in $20MM project to consolidate infrastructure across 40 European countries and the Middle East into Pan-European data centers located in Warsaw, Poland and Paris, France. Accountable for a $35MM portfolio of projects, including closure of an Asia Pacific Global data center and saving $8.8MM plus Operational Excellence Program yielded $10MM in savings over three years.I’m always open to expanding my network!Key skills: Agentic AI, IT Service Management, ITSM, agile/scrum, RPA, cloud computing, VDI, service now, strong communication, analytical, vendor management, budget management, incident management, change management, robotic process automation, information technology, disaster recovery, infrastructure management, migrations, project management, leadership, team building, resiliency, enterprise operations, sourcing, strategic partnerships, asset management, forecasting, risk management, regulatory framework, audit, analytics

Experience

1. VP, Platform Services - Service Delivery Lead, Life & Retirement Division

   Corebridge Financial

   Jun 2022 — Present · NY, US

   Manage end-end partner service for department with direct focus on seamless delivery and continuous improvement, evolving service quality and efficiency.

Education

• Siena University

  B.S., Computer Science (Minor: Accounting)

• RPI Lally School of Management

  MBA, Management and Technology (Concentration: Management Information Systems)