James McDougall

Program Director Post Acquisition Integration Colt Telecom @Colt Technology Services

Royal Tunbridge Wells, GB
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+91 *********19

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WORK HISTORY

Jan 2024 — Present

Program Director Post Acquisition Integration Colt Telecom @Colt Technology Services

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My current assignment is with COLT Telecoms managing approximately 30% of the $1.8B, 2-year, post-acquisition integration of Lumen’s EMEA business. My Program covers the Order Fulfilment and Service Delivery functions, technology and data. I built a 160 strong team from scratch, combining vendors, contractors, COLT and Ex-Lumen staff who have outperformed all targets and delivered- €12M Data migration of 15 million inventory objects from 15 diverse Lumen Inventory systems into a single consolidated ARM Inventory system supporting the Network Infrastructure in 34 countries- €17M Complex Agile Software development of a new COLT Service Activation Solution merging data and functionality from 12 Lumen Activation solutions spanning 4 different operating companies / networks and transforming the data to work with the radically different COLT data model and integrate it into the workflow of the OSS system stack- €25M Portfolio of other system migrations including Contract management, GIS system (covering 1.6M Km of fibre networks in 34), Location Data, and IP & VPN Network configuration data- Integration of the above systems into the COLT OSS workflow resolving all integration issues and delivering a significant Data Quality improvement e.g. rejecting >50% of source data.This contract was delivered through PMC whom I have worked with since 2016 and who have been a trusted Programme and Project Delivery Partner to our clients for over 20 years; evolving from our origins as a specialist consulting firm, into the multi-skilled consortium business we are today.

EDUCATION

1980 — 1983

Aston University

BSc. Hons, Business Admin & Politics

2009 — 2012

Said Business School Oxford University

MSc, Major Programme Management

SKILLS

TelecommunicationsBusiness TransformationProgramme DeliveryStakeholder ManagementIT OutsourcingProject Portfolio ManagementProcess ImprovementProject DeliveryManagementManagement ConsultingChange ManagementOffshoringIT StrategyLeadershipRisk ManagementOutsourcingProgram ManagementBenefits RealisationContract ManagementContract NegotiationBusiness AnalysisOrganisational TransformationP&L ResponsibilityData Warehouse ArchitectureGreenfield ProjectsMulticultural Team ManagementProject GovernanceClinical TransformationClinical Information SystemsFinancial Systems ImplementationTechnology Strategy DevelopmentNew MediaRisk MitigationBoard RelationsBusiness AlignmentIT TransformationCross-Functional Team LeadershipRetail SystemsErpSoftware Selection

ABOUT JAMES MCDOUGALL

With over six years at Posterity Milestone Consortium (PMC), I specialise in leading transformational business and technology programmes that drive meaningful change for clients in both the private and public sectors. As a trusted programme and project delivery partner, our team excels in addressing high-risk and complex challenges, focusing on sustainable outcomes through skill and knowledge transfer. For example my current assignment is with COLT Telecoms managing the $1.8B, 2 year, post acquisition integration of Lumen’s EMEA Order Fulfilment and Complex Service Delivery function, technology and data.Leveraging extensive experience in IT strategy and delivery with business transformation and management consulting. I bring a holistic approach to solving organisational challenges when undertaking complex programmes.I thrive in environments of ambiguity, combining strategic insight with practical execution to deliver measurable results.

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James McDougall — Program Director Post Acquisition Integration Colt Telecom at Colt Technology Services in Royal Tunbridge Wells, GB | Unifers