James Maxwell
Technical Specialist at Laerdal Medical • Medical Simulation • Support Excellence
- Role
- Technical Product Support Specialist at Laerdal Medical
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Technical Product Support Specialist
Apr 2025 — Present · Wappingers Falls, NY, US
Delivered timely technical support for Laerdal’s advanced medical simulation products, resolving hardware, software, and cloud-based issues while maintaining high customer satisfaction.Diagnosed and troubleshot complex issues across multiple platforms; supported software upgrades, installations, and scenario content on cloud-based systems.Managed customer cases through Salesforce, providing responsive support via phone, email, and chat, and maintained detailed documentation to support continuous improvement efforts.Collaborated cross-functionally with engineering, product, and QA teams to escalate and resolve systemic issues, while contributing feedback for product and process enhancements.Contributed to testing and validation of new products and features, supporting R&D initiatives and ensuring quality standards for medical simulation solutions.
Education
Pace University - Seidenberg School of Computer Science and Information Systems
Bachelor of Science - BS, Information Technology
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