James Marks
Contact Center Manager
- Role
- Contact Center Manager at Cubic Transportation Systems
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About James Marks
Senior management professional with 25+ years of progressive leadership experience across…
Experience
Contact Center Manager
Jan 2019 — Present · Amherst, NY, US
Education
Goose Creek High School
General Diploma
Skills
- Account Management
- Change Management
- Sales
- Organizational Development
- Team Leadership
- Hiring
- Income Statement
- Talent Acquisition
- Sourcing
- Leadership
- Quality Assurance
- Time Management
- Process Improvement
- Customer Satisfaction
- Training
- Performance Management
- Employee Training
- Process Scheduler
- Employee Engagement
- Vendor Management
- Call Centers
- Coaching
- Customer Retention
- Customer Service
- Team Building
- Management
- Forecasting
- Continuous Improvement
- Budgets
- Human Resources
- Policy
- Payroll
- Analysis
- Negotiation
- Six Sigma
- Strategic Planning
- Employee Relations
- Project Management
- Sales Management
- Administration
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