James MacKlin

About James MacKlin

Intelligent, enthusiastic, organized and self- motivated individual. excellent analytic and organizational skills.Excellent communication and relationship management skills. Ability to multi-task and work independently. Managing customer feedback and quality concerns in conjunction with the customer service team. Effectively communicating with vendors and resolving issues. Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.

Experience

1. Site Ops Technician 2

   Csquare

   Feb 2024 — Present · Elk Grove, IL, US

   Responsibilities as an Operations Technician 2 include:* Work directly with colocation customers to isolate and troubleshoot issues as necessary.* Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.* Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).* Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.* Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.* Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.* Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team.* Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.* Work efforts which require work with ladders and various hand tools.• Lifting of hardware equipment required up to and in excess of 50 pounds.Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable.• Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

Education

• DeVry University

  Electronics computer technology

  2011 — 2013

• ETI School of Skilled Trades

  Chicago HVAC/R School & Training Program

  2008 — 2009