James Lawrence
Mobile Delivery Team Manager @Vodafone
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WORK HISTORY
Mobile Delivery Team Manager @Vodafone
Agile Scrum Product Owner driving digital transformation within the Service Transition mobile and fixed processesCore focus of Elimination, Simplification, Automation and Customer self-serve. Utilising PEGA to drive integration.* Joint role with operational position *
EDUCATION
Coventry University
BCS, 1st Class Disaster Management
ABOUT JAMES LAWRENCE
An experienced, passionate, dynamic and highly recommended leader with a hunger to achieve and continually evolve both the employee and customer experience by advocating change and performance through a culture of excellence1. Passionately promote, live and breath Customer and Employee NPS2. Diverse range of operational, risk, people and customer management skills3. Avid self-developer, and actively coach and develop teams at every opportunity4. Strong academic and professional background of crisis, change and leadership skills and management5. Headcount forecasting, recruitment and training experience from end to end6. An innovative, creative and forward thinking individual7. Versatile individual, able to adapt and learn very quickly under pressure8. A pragmatic hub, with personal values of fairness, performance and reward9. Great understanding of HR policy, process and managing/holding Disciplinaries, Appeals etc10. Believe whole heartedly in coaching for performance through awareness and choice11. A bridge-builder, always looking at the bigger picture and potential synergies12. Record of significant cost and demand reduction savings 13. A proactive, empathetic, visual and negotiable communication style14. Advocate of personal excellence: Legends 07/08 Winner, 2 times Ambassador for Innovation winnerSpecialties: Redundancy Representation, Customer Experience and Recommendation, Coaching and People Development, High Performing Teams, Creative Continous Improvement, Sharepoint Design,
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