James Kohler
Customer Success Manager - Abbott Cancer Diagnostics
- Role
- Customer Success Manager at Abbott
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About James Kohler
A motivated & goal driven strategic thinker with excellent communication and interpersonal skills. Has a talent for building long lasting relationships within any organization/business. Proactive problem solver capable of generating solutions to challenging situations while consistently exceeding corporate expectations for growth and profitability. Demonstrates expertise working individually and as a team leader.
Experience
Customer Success Manager
Mar 2026 — Present · Madison, WI, US
The Customer Success Manager (CSM) is responsible for providing account management services and support to targeted customers. This role actively engages with customers to offer the highest level of customer service and develop collaborative long-term relationships. This position will also provide project leadership and support, cross-functional process coordination, and targeted data stewardship activities.In addition, the CSM will prioritize continuous process improvement with a focus on efficiencies and optimizing the customer experience. These responsibilities will require effective cross-functional collaboration, including, but not limited to, sales organization, strategic accounts, client support and implementation services, market access, commercial operations and the revenue cycle teams to monitor and optimize the customer experience of these strategic accounts. It is imperative that the CSM possess exemplary customer service skills and demonstrated ability to work independently, communicate effectively, and function productively as a member of the Abbott Cancer Diagnostics Team.
Education
Upper Iowa University
Bachelor's degree, Business Administration, Management and Operations
2005 — 2012
Skills
- Sales Management
- Mobile Technology
- Direct Sales
- Cellular Communications
- Quotas
- Time Management
- Selling
- Wireless
- 4g
- Sales
- Leadership
- Strategic Planning
- Marketing
- Customer Retention
- Marketing Strategy
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