James Killian

About James Killian

AT & T Connected Communities is a consumer field organization responsible for driving sales by securing marketing contracts with owners and developers of apartment, condo, and single-family homes within the AT & T fiber footprint. These partnerships enable The Connected Communities Group access to market and grow strategic consumer products and services in these communities including fiber, tv, and wireless solutions.

Experience

1. Account Manager Ii Connected Communities

   AT&T

   Oct 2021 — Present · SC, US

   Manage AT & T U-verse marketing contracts in South Carolina and eastern GA markets. Maintain relationships to provide worry-free customer service experience and increase market penetration. Provide and execute marketing ideas.• Handle all aspects of account management successfully concerning 173 unique properties. Maintain consistent contact with clients to ensure property staff is up-to-date and new staff are trained properly on AT & T Fiber, Directv stream, and wireless products and services, assist property staff with issues related to installation and new customer orders.• Aid the implementation of AT & T Fiber business development plans to expand subscriber base by strategically marketing to residence of single family and multi-dwelling units. Marketing strategies include but are not limited to; spearheading meetings with key people to plan and implement specia l events, train and educate property staff and door to door agents, and provide promotional collateral to MDU\'s and SFU\'s.• Have developed exceptional relationships with multiple internal partners by establishing key contacts within construction, order flow, and installation to accelerate processes and execute work-flow.• Increased and exceeded sales goals and metric targets. Enhanced AT & T fiber penetration in market by 5% YOY the 4TH largest growth in ACC while achieving the 3rd most fiber sales in the country.• Created partner training program to ensure proper tactics and marketing measures are used to increase penetration on wired and wireless products through relationship building, marketing, and best in class customer service experiences.

Education

• University of Kentucky

  Political Science and Government

Skills

• Account Management
• Direct Sales
• Solution Selling
• Sales
• Advertising
• Marketing
• Customer Service
• Cold Calling
• Management
• Sales Operations
• Sales Process
• Salesforce.com
• B2b
• Crm
• Customer Retention
• Selling
• Marketing Strategy
• New Business Development
• Telecommunications
• Team Building
• Strategic Partnerships
• Sales Management
• Wireless
• Team Leadership
• Customer Satisfaction
• Leadership