James Kelly
Site IT Services Analyst at Mars
- Role
- Site IT Services Analyst at Mars
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About James Kelly
I am a master’s educated technical business professional with experience providing the leadership and support needed to drive the achievement of key organizational business-related goals and objectives. I am skilled at developing and implementing strategy and solutions based on technical best practices to ensure systems operability while minimizing the organization\'s risk of downtime. In addition, I can create and maintain long-term, professional relationships with strategic business partners and technical stakeholders, including customers, through open lines of communication and the effectiveness of the technical support provided. I am continually recognized for my ability to deliver exceptional results while leading in fast-paced, dynamic technical business environments. Areas of Expertise Include: Technical Solutions • Organizational IT Support • Service Excellence Technical Project Management • Stakeholder Communication • Hardware Installs Technical Risk Mitigation • Technical Support Best Practices • Root-Cause Analysis Technical Process Improvement • Client Engagement & Education • Strategy & Execution Technical Problem Resolution • IT Business Consulting • Technical Documentation
Experience
Site IT Services Analyst
Dec 2023 — Present · Chicago, IL, US
Education
University of Wisconsin-Whitewater
Master of Business Administration - MBA, IT Management
2020 — 2022
Carroll University
Bachelor of Science - BS, Information Technology
2015 — 2018
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