James Kearns-Heath
Operations Manager, Merchandise & Extra Charge @Six Flags Entertainment Corporation
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WORK HISTORY
Operations Manager, Merchandise & Extra Charge @Six Flags Entertainment Corporation
Buena Park, CA, US
Responsible for leading Merchandise and Extra Charge operations for Knott’s Berry Farm’s southern California resort, including over 45 retail locations, including those in the classic Knott’s Berry Farm theme park, Knott’s Soak City water park, Knott’s Marketplace, and Knott’s Hotel. I lead all aspects of the property’s Merchandise supply chain management, warehouse operations, receiving, stock replenishment, visual merchandising, Guest VIP lounge operations, locker rentals, water park rentals, and cabana rentals. Leading a team of over 300 hourly Associates, 40 Team Leads, 12 operations Supervisors, and 4 salaried operations Area Managers. Responsible for driving Guest service excellence, while delivering outstanding financial performance at Six Flags’ flagship property and southern California’s most iconic entertainment destination.
EDUCATION
Irvine Valley College
Business Administration and Management, General
ABOUT JAMES KEARNS-HEATH
Versatile and dynamic Director of Operations, blending 20 years of enriched experience at The Walt Disney Company with profound expertise in hospitality and guest services. At the helm of operations for California’s iconic theme parks and entertainment districts, I have honed a specialization in driving team performance, enhancing operational efficiency, and delivering exceptional customer service.My leadership narrative is characterized by strategic planning, diligent budget management, and elevating the guest experience. I thrive in leading sizable, diverse teams, fostering cross-departmental collaboration to ignite innovation, ensure safety, and maintain rigorous compliance standards. With a track record of nurturing high-performing teams, I am deeply committed to crafting unforgettable experiences and upholding operational magnificence.EXPERTISE:🤝 Team Building & Leadership Strategic Business Partnerships Comprehensive Training & Development Project Management Excellence Profit & Loss Management Operational Strategy & Management Budgeting & Financial Forecasting Driving Revenue Growth Quality Assurance Protocols Process Optimization Hospitality & Guest Service Management Superior Customer Service DeliveryIn my pivotal roles, I have spearheaded logistical orchestration for major park expansions and high-profile events, enhanced infrastructure for transportation, managed critical aspects of park operations, and contributed to landmark projects like Disney California Adventure’s re-launch. I\'ve been at the forefront of implementing services that uphold Disney’s commitment to accessibility and guest satisfaction.Recipient of The Walt Disney Company\'s highest honor, The Walt Disney Legacy Award, I embody the values of dreaming, creating, and inspiring every day in my profession. My skill set spans across team building, employee development, cross-functional team leadership, brand guardianship, and executive-level communication.As I continue my journey of professional growth and academic pursuit in business management, I am eager to connect and explore collaborative opportunities that leverage my expertise to deliver operational excellence and transformative guest experiences.
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