James Kaye
Customer Experience Manager @Cuckoo
Cardiff, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2022 — Present
Customer Experience Manager @Cuckoo
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Developing the customer experience across the end to and customer journey for consumer and business customers, developing and leading the implementation of the change roadmap and driving continuous improvement. Ultimately ensuring customers receive a consistently great experience across all contact touchpoints throughout their journey with the Jurassic Fibre.
EDUCATION
1979 — 1984
Milton Abbey
English, French & Spanish
SKILLS
Call CenterCustomer InsightBusiness TransformationCustomer ServiceLeadershipBusiness ProcessCustomer ExperienceTelecommunicationsCall CentersCustomer SatisfactionNew Business DevelopmentProgram ManagementStrategyProcess ImprovementPeople ManagementPerformance ManagementCrmMyers-Briggs CertifiedService DeliveryManagement
ABOUT JAMES KAYE
A highly experienced and passionate leader with extensive experience of customer insight…
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