James Jones

About James Jones

I have over 20 years of experience in insurance claims operations include several years at the executive level. I am highly skilled at creating and executing corporate strategies and driving operational excellence to deliver profit and growth. I build strong team cultures that are focused on honesty, open communication, and collaboration.I thrive on digging into data to find opportunities to improve results, then building the processes and controls necessary to achieve the desired improvements. I enjoy taking complex problems and boiling them down into items that are simple and digestible for all audiences.I love helping others set and achieve their goals both professionally and personally which led to me achieving certifications as a personal trainer and nutrition coach through the National Academy of Sports Medicine. I love traveling, running, mountain biking, mountaineering, reading, playing guitar, martial arts, and putting in the work each day to improve myself and those around me.

Experience

1. Physical Damage Claims Manager

   GEICO

   Feb 2022 — Present · AZ, US

   Responsibilities:As Physical Damage Claims Manager of Arizona, Nevada, and Utah, I drive profit through efficient and accurate claims handling and growth by providing outstanding customer service.Results:* Drove a 5.6% reduction in claims severity despite rising labor and parts costs while increasing efficiency by 19.4%.* Achieved the top spot in Arizona for GEICO in both average claims cost and rental car management compared to other insurers based on peer data.* Developed the Physical Damage Seasoning Trends report which identifies key trends in results more quickly and led the companywide rollout.* Trained dozens of other Physical Damage leaders throughout the country on strategically-based coaching to achieve and sustain high-level results quickly.* Directly managed regional catastrophes and coordinated with other managers in the handling of catastrophes countrywide.

Education

• Harvard Business School Executive Education

  Executive Education, Leading Change and Organizational Renewal

• University of Arizona

  Bachelor of Science (BS), Chemical Engineering

• Columbia University

  Executive Education, Strategy and Leadership