James Jackson
Director of Building Operations @Community First Credit Union | Wisconsin
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WORK HISTORY
Director of Building Operations @Community First Credit Union | Wisconsin
Neenah, WI, US
Manage the maintenance and security of 26 locations, ensuring operational stability through regular inspections, repairs, and equipment upgrades. • Lead the facilities team in executing maintenance projects and capital improvements. • Oversee vendor contracts, including the bidding process, RFPs, and contract negotiations for outsourced services. • Manage security systems (video surveillance, access control, alarm systems) and handle emergency response, both on and off duty. • Develop and implement maintenance policies and procedures to ensure safety and efficiency. • Collaborate with senior leadership to assess long-term building needs, creating and executing capital improvement plans aligned with CFCU’s goals. • Coach and mentor team members, fostering professional development and aligning team objectives with broader organizational goals.
EDUCATION
University of Phoenix
Bachelor's degree, Business Administration, Management and Operations
ABOUT JAMES JACKSON
As Director of Building Operations for a $6 billion+ financial institution, I oversee facilities and security for 25 and growing locations, ensuring operational stability through preventive maintenance, capital planning, and strategic infrastructure upgrades.I lead a high-performing facilities team, manage multimillion-dollar vendor contracts, and ensure compliance across emergency response, inspections, and physical security systems.I develop and implement enterprise-level maintenance standards, write and manage RFPs, negotiate competitive contracts, and lead the full bidding process. I also serve as a strategic partner across departments, aligning building operations with CFCU’s broader goals for growth and member experience.Passionate about leadership development, I coach and empower my team while maintaining cost control, uptime, and risk mitigation. My focus: protecting assets, maximizing performance, and enhancing the experience for and growing members.
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