James Jackson

About James Jackson

As Director of Building Operations for a $6 billion+ financial institution, I oversee facilities and security for 25 and growing locations, ensuring operational stability through preventive maintenance, capital planning, and strategic infrastructure upgrades.I lead a high-performing facilities team, manage multimillion-dollar vendor contracts, and ensure compliance across emergency response, inspections, and physical security systems.I develop and implement enterprise-level maintenance standards, write and manage RFPs, negotiate competitive contracts, and lead the full bidding process. I also serve as a strategic partner across departments, aligning building operations with CFCU’s broader goals for growth and member experience.Passionate about leadership development, I coach and empower my team while maintaining cost control, uptime, and risk mitigation. My focus: protecting assets, maximizing performance, and enhancing the experience for and growing members.

Experience

1. Director of Building Operations

   Community First Credit Union | Wisconsin

   Jan 2024 — Present · Neenah, WI, US

   Manage the maintenance and security of 26 locations, ensuring operational stability through regular inspections, repairs, and equipment upgrades. • Lead the facilities team in executing maintenance projects and capital improvements. • Oversee vendor contracts, including the bidding process, RFPs, and contract negotiations for outsourced services. • Manage security systems (video surveillance, access control, alarm systems) and handle emergency response, both on and off duty. • Develop and implement maintenance policies and procedures to ensure safety and efficiency. • Collaborate with senior leadership to assess long-term building needs, creating and executing capital improvement plans aligned with CFCU’s goals. • Coach and mentor team members, fostering professional development and aligning team objectives with broader organizational goals.

Education

• University of Phoenix

  Bachelor's degree, Business Administration, Management and Operations