James J.
Supplier Trust and Safety Operations Team Manager @GetYourGuide
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WORK HISTORY
Supplier Trust and Safety Operations Team Manager @GetYourGuide
Berlin, DE
Leading the Trust & Safety Operations team, I am responsible for ensuring supplier compliance, customer security, and risk management across our global marketplace. I drive operational excellence, implement AI-driven process improvements, and develop key performance metrics to enhance supplier quality and incident resolution. Through strategic leadership and cross-functional collaboration, I ensure that safety standards align with company objectives while fostering a high-performance team culture.
EDUCATION
Tefl International School Of Language
English as a Foreign Language
ABOUT JAMES J.
I am a results-driven leader with a proven track record of turning around underperforming teams, optimizing performance, and driving key business metrics through strategic leadership, collaboration, and innovation.With expertise in Training & Quality, Operations, Learning & Development, and Trust & Safety, I specialize in revitalizing teams, developing talent, and aligning people with company strategy and long-term vision. I have extensive experience in recruitment, German employment law, and leadership development, helping organizations build high-performing, engaged teams.I leverage AI and automation to enhance efficiency, reduce costs, and maintain high-quality standards. My strong stakeholder management skills ensure seamless execution of strategic initiatives across departments and global teams.My big-picture thinking and people management expertise make me highly effective in client-facing roles and stakeholder engagement. With a background in service delivery, training, quality, and operations across multiple sites, I drive success across the full customer experience lifecycle.Passionate about building and supporting high-performing teams, I foster a culture of continuous growth, innovation, and excellence.
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