James Ian Solima
- Role
- Technical Support Engineer at RepSpark
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About James Ian Solima
As a full-stack developer, I understand the importance of creating a seamless flow…
Experience
Technical Support Engineer
May 2023 — Present
Customer Support and Communication: Proficient in direct communication with external customers via phone, email, and chat to comprehensively address reported issues, ensuring high-quality customer service. Ticket Management and Issue Resolution: Efficiently manage support ticket lifecycles, from opening to closing, while meeting issue identification and resolution SLA\'s. Expert in triaging customer support issues, resolving tier 1 concerns, and escalating complex tier 2 and 3 tickets as needed. Cross-functional Collaboration: Collaborate seamlessly with cross-functional internal teams to facilitate effective and efficient issue resolution, enhancing overall customer satisfaction. Technical Skills: Possess strong technical acumen, including basic SQL querying and debugging of C# code, to troubleshoot and support application functionality and configuration. Additionally, adept at knowledge-base article development and maintenance.
Skills
- Team Leadership
- Communication
- Public Speaking
- Command
- Leadership
- Research
- Customer Service
- Dependable Team Player
- Military Training
- Supervisory Skills
- Microsoft Excel
- Microsoft Office
- Logistics
- Military Experience
- Html5
- Microsoft Word
- Military Operations
- Problem Solving
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