James Hunter
- Role
- Senior Tech Support Exec at Tata Consultancy Services
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About James Hunter
Highly motivated and dedicated Trade Floor Services professional, offering years of…
Experience
Senior Tech Support Exec
Jan 2018 — Present
Currently servicing the NatWest Markets account Effectively supported Trade floor, Traders and EUC issues/requests involving IT software and hardware support. Worked/Secure MDS procedures with application packagers to create and test real-time data connectivity Change Management: Plan, schedule, test, implement, and document maintenance activities without impacting/ conflicting with Trade floor/MDS/EUC performances. Extensive Knowledge of real-time products: Bloomberg, ThomsonReuters, Interactive Data, S&P Capital IQ, Factset services/products. Familiarity with Market Data/ECN products (Espeed/Garban, Brokertec) Working knowledge of reporting tool (DACS) Administrated DACS for Entitlement permissions & reporting usage. Reliable to identify, analyze, and correct issues and service outages to minimize impact to stakeholders, LOB and partners/vendors. Leveraged Active Directory for user account management. Knowledge of Thin Client/Blade technology connectivity. Re-imaging Thin Clients for deployment. Re-building/ Re-configuring VM/Virtual machines Re-building/Re-configuring Blades (OS) for deployment. Trading Floor hardware support ( Moves, changes, installations) Troubleshooting LAN (Identify, analyze Port/Jack) connectivity issue. Daily support of BES enterprise, Blackberry access & configuration deployment. Monitor ticket queue, and respond to issues. BAU support for Service Now ticket database. Support of TRUMBULL DR site Good written and verbal communication skills.
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