James Hukill
- Role
- Tam Team Manager at SentinelOne
- Location
- Eugene, OR, US
- LinkedIn followers
- 500 followers
About James Hukill
Dynamic, solutions-driven INFORMATION SECURITY LEADER with 15+ years of extensive…
Experience
Tam Team Manager
Jan 2022 — Present
Oversees a team of 12 Technical Account Managers (North America & Costa Rica), guiding them in delivering top-notch customer support, managing critical client relationships, and ensuring customers achieve success with SentinelOne\'s security products. Ensures compliance with security certifications and federal guidelines. Serves as a liaison between technical support, engineering, and product teams to resolve complex customer issues, while providing feedback on product improvements. Highlights- Enhancing the technical expertise of the team and working closely with federal and enterprise-level clients to ensure produce renewals and expand SentinelOne’s market presence in enterprise-wide markets- Supports the central product and customer base required for Fed RAMP certification product, and the development of security strategies tailored to customers’ needs- Coordinating response and resolution to escalated incidents, with a focus on root cause analysis and long-term preventative measures.
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