James Heery
Account Executive @Reputation
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WORK HISTORY
Account Executive @Reputation
Awards:Presidents Club Winner: FY23, FY24, FY 26Largest Deal Mid-Market: FY23, FY24, FY25, FY26
EDUCATION
Liverpool John Moores University
Bachelor of Arts (BA), English Language and Literature, General
SKILLS
ABOUT JAMES HEERY
I work with leadership teams at multi-location organisations to turn customer feedback, reputation, and search visibility into measurable commercial impact.Through AI-driven insight across reviews, surveys, listings, and social channels, I help businesses understand what their customers are really saying and more importantly, what actions will drive better outcomes.My focus is helping organisations:• Identify the operational drivers of customer experience• Strengthen brand trust and visibility across search and AI discovery platforms• Turn fragmented feedback into clear, prioritised actions• Connect CX performance with revenue, conversion, and retentionWorking with brands across automotive, healthcare, retail, hospitality and travel, the goal is always the same: move beyond collecting feedback and start using it to make better business decisions.As search evolves and AI increasingly shapes how customers discover and evaluate businesses, reputation and customer experience are becoming core components of commercial strategy.I help organisations stay ahead of that shift.
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