James Harding

Generalist Advisor @Citizens Advice

Kent, GB

I also worked in this position between November 2020 and January 2023Interviewing clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.Using Citizens Advice resources to find, interpret and communicate the relevant information to clients.Researching and exploring options and implications so that clients can make informed decisions.Acting for the client where necessary using appropriate communication skills and channels.Referring internally or to other specialist agencies as appropriate.Ensuring that all work meets quality standards and the requirements of the funder.Ensuring that work reflects and supports the Citizens Advice service\'s equality and diversity strategy.Maintaining detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.Completing the required training to comply with quality assurance processes.

Canterbury Christ Church University

Bachelor of Laws - LLB

Canterbury Christ Church University

Foundation degree