James Harbert
Solution Engineer @ Chargent | Payments
- Role
- Solution Engineer at Chargent By Appfrontier
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About James Harbert
Experienced solutions engineer in the fintech/payments industry with a strong technical background with a concentration on system administration, payments, ERP technology, fintech, collections, and AR automation.My focus is to help my customers at all levels achieve ideal state results by helping them find inefficiencies in their AR process, and assist them with automating those pain points, often resulting in a cheaper yet more streamlined solution.
Experience
Solution Engineer
Aug 2025 — Present
Deliver tailored product demonstrations highlighting payment processing, recurring billing, Experience Cloud functionality, and automation capabilities to support sales cycles and customer decision-making. Maintain and optimize sandbox and demo environments to enhance customer testing, internal QA, and solution validation. Qualify inbound opportunities, evaluate technical fit, and partner with Sales to progress high-intent prospects through the pipeline. Troubleshoot and resolve complex Salesforce and payment-gateway issues, including tokenization failures, recurring-billing errors, and automation defects. Collaborate cross-functionally with Product, Engineering, RevOps, and Customer Success to resolve escalations, strengthen platform reliability, and improve customer outcomes.
Education
Stark State College
Associate's degree, Computer Systems Networking
2005 — 2008
Walsh University
Bachelor's degree, Business/Corporate Communications
2016 — 2017
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