James H. Diggs

Integrated Payments Solutions Consultant @Global Payments Integrated

Charlotte, NC, US

Initiate revenue growth by acquiring and expanding relationships with accounts. Network, prospect, and find decision makers utilizing leads that come from various partnerships (such as Carestream/Eaglesoft/Dentrix). Clients include SMB medical offices and groups, restaurants, and retail businesses. Demonstrate and resolve integrated payment solutions of all GPI products within assigned accounts. Oversee entire accounts objectives, financial targets, account growth and detailed plans to expand the business opportunities for GPI within accounts. Fostered professional relationships with clients and managed account maintenance on an ongoing basis to ensure satisfaction. Identify and develop new business opportunities like adding new locations, working with Billers, and adding upgrades as needed. Saturate accounts to cover all GPI business opportunities and to look for ongoing opportunities and referrals.• Built rapport with clients through phone contact, email blast, partner referrals and account servicing.• Consistently have met and exceeded all goals including Sales Activity and Revenue Goals.• Selected for Gold Club(top 10% nationally) and President’s Club(top 10% internationally) for 2021 with avg. of 125% YOY growth of accounts leading to an additional $6.9 million dollars in additional revenue.• Ability to manage time and successfully complete all tasks within the Outreach.• Maintain high key performance indicators of success such as average Outbound dials, Talk time, and Approvals with a monthly avg of 35 approvals. • Involved with volunteer community outreach committee, exhibited leadership within group, and other special projects.• Proficient with systems Salesforce and Outreach.