James Glover

About James Glover

At CHEP, our team is redefining the customer experience landscape through a strategic digital transformation, focusing on enhancing every touchpoint in the supply chain. With over four years at the helm, my expertise in creating impactful customer journeys has positioned us as a market leader in customer experience innovation. Our dedication to a customer-centric service model has been pivotal in driving our success.Leveraging skills in key account management and new business development, we\'ve built robust relationships, delivering value and efficiency to our partners. The transition towards a predictive service model under my direction has not only streamlined operations but also fostered a culture of continuous improvement and team collaboration. Our mission is to empower our customers through cutting-edge solutions that revolutionize the supply chain industry.

Experience

1. Vice President of Customer Experience

   CHEP

   Aug 2019 — Present · Orlando, FL, US

   Leading the transformation of our Customer Experience Culture in North America. My team is leading the journey to digitizing the customer journey at CHEP and delivering a transformative customer experience to deliver on our promise as a Global leader in the Supply Chain.

Education

• Franklin University

  BBA, Marketing

  2004 — 2008

Skills

• Business Process
• Forecasting
• Continuous Improvement
• Leadership
• Supply Chain
• Purchasing
• Change Management
• Key Account Management
• Supply Chain Management
• P&L Management
• Team Building
• Management
• Operations Management
• Supply Chain Optimization
• Selling
• Six Sigma
• Sales Management
• Retail
• Sales Operations
• Customer Service
• Customer Satisfaction
• New Business Development
• Sales Growth
• Business Strategy
• Pricing
• Sales