James Galligan
Vice President of Operations
- Role
- Customer Support Specialist at TTEC
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About James Galligan
Senior mortgage professional with uncanny experience ranging from front-end loan origination and processing, to back office operations, secondary marketing and servicing, in both retail and wholesale. Managed staff of 2-25, with 3 team leads and loan volume of 500+/mo. Dedicated client and project manager to Fortune 500 banks and financial institutions. Strengths: Creating elegant processes, data analytics & metrics, cross team/specialty communication, business systems analysis, project management and adaptability. Culture fit: Companies or groups that are striving to get to the next level; with a little bit of chaos and a lot of discovery. At my best: In high volume environments; developing the individuals of my team; when processes & systems are clunky and inefficient and I can fix them. Fluent in: Speaking the languages and shorthand of the business – developer, loan origination, processing, servicing, audit and compliance – and communicating/translating them so everyone understands in the same way. SME in: End-to-end mortgage processing systems and platforms and technology. Philosophy: Lead from the middle: give credit to the team, train from the front, develop from the back; protect & defend and own the decisions & consequences. Core CompetenciesCustomer Account Management Project Management P&L, Budget Management Vendor Relations Team Leadership & Development Loan Origination & ProcessingProcess RedesignContract NegotiationSecondary Market ExecutionBusiness Systems AnalysisSoftware IntegrationJIRA, Dexma, MortgagebotDU & LPQA / UAT, Go-LiveReporting & Metrics What drives me: The energy of the team, bottom line growth, and tell me it can’t be done. Bring. It. On.
Experience
Customer Support Specialist
Jul 2025 — Present · Greenwood Village, CO, US
Education
University of Colorado Boulder
Psychology
1995 — 1999
Skills
- Mortgage Lending
- Retail Banking
- Loss Mitigation
- Business Process Re-Engineering
- Fha Financing
- Consumer Lending
- Real Estate
- Banking
- Risk Management
- Usda
- Construction Loans
- Investment Properties
- Vendor Management
- Residential Mortgages
- Project Leadership
- Real Estate Financing
- Mortgage Banking
- Call Centers
- Business Development
- Loan Origination
- Financial Risk
- Sales
- Home Equity Loans
- Process Engineering
- Project Coordination
- Leadership
- Enterprise Software
- Mortgage Servicing
- Reverse Mortgages
- Mortgage Underwriting
- Fha
- Va Loans
- Loan Servicing
- Portfolio Management
- Credit
- Client Management
- Selling
- Loans
- Relationship Management
- First Time Home Buyers
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