James Deschenes
Senior Consultant, Services Project Program Management @Dell Technologies
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WORK HISTORY
Senior Consultant, Services Project Program Management @Dell Technologies
Draper, UT, US
Executive Sponsor for Utah Veterans & Supporters employee resource group-CX Utah Site Lead-Develop KPIs and Metrics for Global Support Teams-Oversight of Virtustream Storage Cloud Product Support-Oversight of Virtustream Global Service Desk Support-Oversight of Virtustream Diamond Service Desk Support-Oversight of Virtustream xStream Product Support-Oversight of Virtustream Viewtrust Product Support-Oversight of Virtustream App Director Product Support-Maintain SLA commitments for all ITSM and CSM ticket flows-Support Readiness for all product launches, including GTM PMT plans-Ensure teams are fully trained on applicable technologies & products-Manage headcount of personnel to developed staffing plan-Create and develop on-boarding process and checklist for new staff-Reporting of Global Team\'s KPIs, SLAs, and Metrics to Executive Management Team-Responsible for delivery of 24x7 Global Service to all Dell EMC & Virtustream customers, utilizing a complex, layered service that interacts with multiple teams, both internally and externally-Working with cross functional teams in resolving customer issues. Identify trends and provide resolutions to a diverse range of technical problems.
EDUCATION
Utah Valley University
Bachelor of Science (B.S.), Technology Management / Information Technology & Systems
Mountainland Applied Technology College
Certificate, Computer and Information Sciences and Support Services
ABOUT JAMES DESCHENES
Results-driven Senior Leader / Consultant with 24 years of experience driving innovation,…
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