James Cox
Adr Service Management @BVRLA
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WORK HISTORY
Adr Service Management @BVRLA
Amersham, GB
EDUCATION
Bushey Meads
GNVQ Int & Adv, Business & Information Technology
SKILLS
ABOUT JAMES COX
Career built around customer services and Call Centre management, mainly within the Automotive industry I have carried out varied roles within the company’s I have worked for: from Agent, Team Manager to Operational levels.I have a high awareness of not only customer satisfaction but Staff needs and development in order to obtain that level of sattisfaction. I am confident in dealing with any customer complaint or query no matter what it maybe, and have handled many challenging staffing issues over the years.My belief is that the Aftersales / Customer Service offered is the \'Heart Beat\' of a company and this can only be achived through determination, development and dedication of those who work within the industry.
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