James Cox

Adr Service Management @BVRLA

Dunstable, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Adr Service Management @BVRLA

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Amersham, GB

EDUCATION

N/A

Bushey Meads

GNVQ Int & Adv, Business & Information Technology

SKILLS

Process ImprovementPerformance ManagementCrmEmployee TrainingTeam ManagementContact CentersB2bOutsourcingRecruitingProblem SolvingTeam BuildingManagementTargetsCustomer RetentionCustomer ServiceReporting & AnalysisTeam LeadershipTrainingCustomer SatisfactionKey Performance IndicatorsPerformance ImprovementCoachingTraining DeliveryBusiness Process ImprovementAccount ManagementChange ManagementBuilding RelationshipsLeadershipAutomotiveNegotiationEmployee EngagementCall CentersBusiness DevelopmentCustomer Experience

ABOUT JAMES COX

Career built around customer services and Call Centre management, mainly within the Automotive industry I have carried out varied roles within the company’s I have worked for: from Agent, Team Manager to Operational levels.I have a high awareness of not only customer satisfaction but Staff needs and development in order to obtain that level of sattisfaction. I am confident in dealing with any customer complaint or query no matter what it maybe, and have handled many challenging staffing issues over the years.My belief is that the Aftersales / Customer Service offered is the \'Heart Beat\' of a company and this can only be achived through determination, development and dedication of those who work within the industry.

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James Cox — Adr Service Management at BVRLA in Dunstable, GB | Unifers