James Francis
Manager, Customer Success @Clarivate
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WORK HISTORY
Manager, Customer Success @Clarivate
EDUCATION
University of Kent
Bachelor's Degree
British School in the Netherlands
High School
The University of Law
Graduate Diploma in Law
ABOUT JAMES FRANCIS
Having worked across Sales and Operations, I am in a unique position to understand a Customer and provide unparalleled service, support and opportunity for growth. I enjoy establishing and nurturing strong and lucrative Customer relationships. Being the advocate for the Customer internally. With a focus on Customer Success, my time is spent understanding my Customers business. Shoring up income, protecting the lifetime value of the customer to the business and leveraging new opportunities. Reduce churn and inspiring Customer loyalty.
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