James Flatt
Operations Leader | After-Sales Service, Distribution & Logistics Expert | Champion of Automation, Standardization & Data-Driven Decisions
- Role
- General Manager at Encompass Supply Chain Solutions
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About James Flatt
After Sales Service professional using Lean / Six Sigma methodology to streamline…
Experience
General Manager
Encompass Supply Chain Solutions
Jan 2022 — Present · US
Strategic operations leader overseeing enterprise-wide initiatives to improve warehouse performance, automation, and service operations in a national distribution environment. Certified Six Sigma Green Belt known for driving efficiency through collaboration, data, and scalable process improvement.Key Contributions:Led cross-functional initiatives that improved warehouse productivity and inventory flow by optimizing slotting strategies, storage logic, and space utilization.Directed the successful implementation of warehouse automation systems, working across operations, IT, and engineering teams to deliver increased throughput and reduced cycle time.Championed the design and rollout of a company-wide business intelligence platform, enabling real-time monitoring of warehouse KPIs, forecasting accuracy, and service levels.Collaborated with warehouse and logistics leadership to identify and solve operational bottlenecks using data-driven analysis and lean principles.Drove continuous improvement initiatives using Six Sigma methodology to reduce waste, streamline workflows, and improve service levels in high-volume parts distribution environments.Played a key role in the onboarding and support of complex B2B customer accounts, aligning warehouse capabilities to meet SLA and fulfillment expectations.
Education
United States Navy, Mare Island, CA
Cryptologic Technical School
United States Navy, Chicago, IL
Advanced Electronics
United States Navy, Chicago, IL
Basic Electricity and Electronics
United States Navy, Norfolk, VA
Test Equipment Calibration School
Skills
- Process Improvement
- Management
- Team Building
- Budget
- Microsoft Office
- Call Centers
- Business Development
- Financial Analysis
- Financial Reporting
- Technical Writing
- Inventory Management
- National Service
- Performance Improvement
- Service Providers Management
- Contract Management
- Key Performance Indicators
- Key Account Development
- Strategic Planning
- Data Analysis
- Strategy
- Service Parts
- Budgets
- Conflict Resolution
- Problem Solving
- Contract Negotiation
- People-Oriented
- Leadership
- Managing Technical Personnel
- Account Management
- Field Operations
- Professional Services
- Logistics
- Customer Satisfaction
- Negotiation
- Electronics
- Team Leadership
- Service Center Operations
- Program Management
- Warranty Claims Management
- Call Center
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