James Flanagan

About James Flanagan

I am an experienced sales leader with a long track record in the highly competitive real estate industry, including leading and developing diverse sales teams and delivering consistent results.My background includes responsibility for sales execution, customer experience, and team performance, with a strong focus on accountability, coaching, and disciplined execution.I bring a unique combination of engineering and sales experience, blending analytical thinking with a customer-focused approach. Most recently, I’ve begun incorporating practical AI tools, including large language models, into sales workflows and coaching teams on how to use them to enhance follow-up quality and customer communication.

Experience

1. Vice President of Community Experience (Sales and Marketing)

   Tri Pointe Homes

   Jul 2023 — Present · Raleigh, NC, US

   Lead Sales and Marketing for the Raleigh division, with responsibility for revenue execution, customer experience, and team performance.Built and scaled the local sales and marketing organization, establishing accountability, coaching frameworks, and execution discipline.Partner closely with cross-functional leaders to align sales, marketing, and customer-facing operations in support of revenue performance.Maintain strong customer satisfaction results across the sales organization.Represent the division externally through local media interviews and market-facing communications to support brand credibility.

Education

• Colorado School of Mines

  BS, Chemical Engineering and Petroleum Refining

  1992 — 1997

Skills

• Salesforce.com
• Mircosoft Dynamics Crm
• Problem Solving
• Cross-Functional Team Leadership
• Siebel
• Salesforce
• Teamwork
• Communication Skills
• Budgets
• Leadership
• Management
• Team Building
• Residential Homes
• Competitive Analysis
• Contract Negotiation
• Microsoft Office
• Sales
• People Skills
• Team-Oriented
• Negotiation
• Public Speaking