James Ens
Client Engagement Manager @Fyld
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WORK HISTORY
Client Engagement Manager @Fyld
Calgary, AB, CA
Drove eight-figure revenue growth (from $XM to $XXM) by scaling FYLD’s North American customer base from a 10x increase in enterprise clients between Jan–Dec 2025, owning delivery, adoption, and value realization end to end.As the sole Client Engagement / Delivery resource for North America, I led simultaneous delivery across 6+ enterprise accounts, balancing complex deployments, executive stakeholder management, and frontline adoption in high-risk, real-world environments.Key impact and responsibilities- Enabled significant commercial expansion by equipping Sales with clear usage data, ROI insights, and executive-ready narratives while owning the client relationship for product delivery- Designed and ran engagements that consistently converted to full commercial rollouts- Drove 5x expansion in users and platform usage across enterprise accounts through structured adoption strategies and hands-on training- Maintained a CSAT score of 8+/10 across all enterprise customers while managing multiple concurrent programs- Led full-cycle platform deployments including project planning, integrations, go-live execution, and in-person / virtual training for frontline teams and operational leaders- Acted as the primary post-sale partner from field teams to executive sponsors, translating operational needs into measurable platform value- Fed customer insights directly into Product and Engineering to improve platform performance, usability, and scalability.
EDUCATION
Bev Facey Highschool
High School
The University of British Columbia
Bachelor of Commerce, Business and Computer Science
NAIT (Northern Alberta Institute of Technology)
Computer Engineering Technologist Diploma, Computer Engineering
ABOUT JAMES ENS
As a Client Engagement Manager at FYLD, I help guide our customers toward successful business outcomes with FYLD. FYLD is a digital platform that empowers field teams and managers to make data-driven decisions in real-time, leading to enhanced safety management, productivity, and quality assurance. I have 6+ years of experience delivering innovative solutions in the Oil & Gas, Insurance, Financial Services, and Public Sector industries. My expertise includes Project Management, Product Management, Customer Success, Agile Delivery, and Software Development supported by a strong academic foundation. I hold a Computer Engineering Technologist Diploma from the Northern Alberta Institute of Technology and a dual major in Business and Computer Science from the University of British Columbia (UBC).Outside of my professional life, I am a passionate sports fan and a former UBC Football athlete. I also enjoy cooking and have started my own collection of personal recipes.
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