James Eden-Williams

Chief Operating Officer @Cove Group

Shrewsbury, GB

Leading the strategic direction and transformation of visitor attractions at Shrewsbury Prison, Shepton Mallet Prison & Peterhead Prison- Responsible for the operational teams at the attractions as well as central functions including Marketing, Sales, Finance and People- Second in command to CEO, with 8 direct reports and a wider team of 80 staff- Driving the growth of business through B2C and B2B markets- Creating and delivering the overall business strategy- Improving e2e visitor experience across our attractions business- Developing our people as well as creating a positive work culture and sense of belonging within the teams- Setting the budgets across the business in all areas and responsible for their achievement- Achieving visitor attendance figures of across our attractions.

University of Birmingham

Bachelor of Science - BS, Psychology