James Easterbrook
Senior Manager, Enterprise Applications & Digital Innovation @Apotex Inc.
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WORK HISTORY
Senior Manager, Enterprise Applications & Digital Innovation @Apotex Inc.
North York, ON, CA
EDUCATION
Sheridan College
Systems Analysis & Design
Sheridan College
Certificate , Computer Programming
York University
Certificate , Collaborative Leadership
SKILLS
ABOUT JAMES EASTERBROOK
As a persuasive leader with over 20 years of experience in IT, Sales, and Operations, I have established myself as a versatile and results-driven professional with expertise in Health Care, Media, IT Managed Services & Insurance.Throughout my career, I have successfully managed leaders at various levels, overseeing large teams consisting of Operations, Sales, and IT Support staff. I have a proven ability to lead and develop leaders, ensuring that their teams are productive and meeting key performance indicators.I have also managed third-party vendors with strict adherence to Service Level Agreements & underpinning contracts, ensuring that the vendors deliver the required services within the agreed timeframes and quality standards. My focus on Security initiatives, Process Optimization & Business Intelligence has been instrumental in driving successful outcomes for the companies I have served, and I am proud of my ability to develop and mentor future leaders in the industry.As a Salesforce Certified Administrator, COBIT 5 Certified, and ITIL Best Practices V2, V3, V4 Certified professional, I possess expertise in a range of ITSM tools including Remedy, Remedyforce, JIRA, ServiceNow, Service Cloud, HEAT, EasyVista, and ZenDesk. I am also experienced in HRIS UltiPro and EMR platforms Procura and AlayaCare.With my expert knowledge of Reporting & Analytics and proven ability to present to ‘C’ level Executives, I am confident in my ability to drive success in any organization, while developing and mentoring future leaders.
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