James Dunne
Senior Support Analyst @Wiggin
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WORK HISTORY
Senior Support Analyst @Wiggin
Birmingham, GB
EDUCATION
Dundalk Institute of Technology
BSc Honours in Commercial Computing, Software Development
SKILLS
ABOUT JAMES DUNNE
I’m an experienced IT professional with over a decade in technical support and a growing focus on cloud administration. Currently working as a Senior Support Analyst, I specialize in Microsoft 365, Intune, and Windows deployments, ensuring seamless experiences for end users. My role involves device provisioning, troubleshooting, and automation, with a strong emphasis on efficiency and customer satisfaction.Key Skills: • Cloud Administration (Azure, Microsoft 365, Intune) • Endpoint Management (Windows Autopilot, Intune, Device Provisioning) • IT Support & Troubleshooting (Windows, PowerShell, Networking) • Automation & Scripting (PowerShell, Deployment Optimization) • Security & Compliance (Identity Management, Role-Based Access Control) • Customer Experience & Process Improvement
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