James Field
Head of Customer Service @Southern Cross Health Insurance
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WORK HISTORY
Head of Customer Service @Southern Cross Health Insurance
Auckland, NZ
Lead contact centre team, delivering exceptional service experiences across multiple channels for one of New Zealand’s leading health insurers- Develop and execute customer service strategies that improved key performance metrics including NPS, FCR, and response times- Foster a high-performing, customer-centric culture through coaching, leadership development, and continuous improvement initiatives.
EDUCATION
University of Otago
Bachelor of Laws & Commerce, Economics & Management
University of Auckland
Masters of business administration, Business Administration and Management, General
Auckland University
Postgraduate diploma in business, Business/Commerce, General
SKILLS
ABOUT JAMES FIELD
As an Executional Strategist, accomplished People Leader, and aspiring futurist, I leverage my expertise in strategy, programme management and operations to drive successful outcomes for clients and stakeholders. With a strong focus on strategic thinking, project management, and team development, I am committed to staying ahead of emerging trends and technologies to optimise operations and maximise results.
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