James D.

About James D.

I’m a Technical Service Engineer supporting customers through Salesforce case management, troubleshooting enterprise systems, and building clear documentation and playbooks that help teams resolve issues faster.Before this role, I was a Teaching Associate at Bottega University, helping students build confidence while learning full stack development. I enjoy building things, breaking problems down, and helping others grow through real-world work.I hold the ISC2 Certified in Cybersecurity (CC) and the Google Cybersecurity Professional Certificate, and I work with Python, SQL, JavaScript, HTML, and CSS. I also use AI heavily as a coding partner to speed up development, troubleshoot faster, and learn new tools. I treat it as a force multiplier and validate what I ship.Outside of work, I build homelabs for hands-on training. I’m currently building an OSINT training CTF in my lab and using Tailscale for VPN-based remote access while I iterate. My focus areas are threat modeling, OSINT workflows, penetration testing fundamentals, and cloud security, as I work toward cyber threat intelligence and offensive security.If you’re into cybersecurity, OSINT, homelabs, threat modeling, or AI-assisted development, let’s connect.

Experience

1. Helpline Responder

   The Cyber Helpline

   Nov 2025 — Present · US

   Volunteer Cybercrime & Online Harm SupportI provide frontline support to people affected by cybercrime, digital fraud and online harm. My work focuses on helping victims understand what happened, recover safely and take confident next steps.Responsibilities:Work directly with victims to assess the scope and impact of their caseExplain the incident in clear terms and outline potential follow-on risksHelp collect and preserve evidence and support reporting to police or other agenciesProvide phone, email and SMS guidance on containing and recovering from cybersecurity incidentsCoordinate with partner organisations, including law enforcement and digital-safety charities, to ensure strong outcomesContribute to research and internal improvements such as threat-trend tracking and playbook developmentHandle documentation, case notes and administrative tasks throughout the case lifecycle

Education

• Bottega University

  Certificate, Full Stack Developer

• Gulf Coast State College

  Criminal Justice and Corrections

  2014 — 2015