James Downs

Podcast Co-host @The Service Ducks Podcast

Bury St Edmunds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Podcast Co-host @The Service Ducks Podcast

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Talk to the Duck with.Service Ducks. All the thrills and spills of being in the ServiceNow ecosystem…the highs, the lows and the entertainingly frustrating! Stop by and listen to co hosts James Downs and Russ \"The ServiceNerd\" Shear every other week as we add a light-hearted and hopefully humorous spin on all things ServiceNow.

EDUCATION

2005 — 2006

University of Highlands & Islands

HNC Business

SKILLS

Vmware WorkstationMicrosoft Sql ServerProblem ManagementIncident ManagementCmdbMysqlCustomer ServiceMcsaFastpassService Portfolio ManagementServicenow DiscoveryAsset ManagementContent Management Systems (Cms)Social MediaRequest ManagementItilChange ManagementSupportworksServicenow

ABOUT JAMES DOWNS

I work to develop world class customer solutions using the ServiceNow platform. Working across the customer lifecycle from strategy design and execution, individual solution design and customer implementation. I provide architectural & technical consulting services to clients; Being responsible for the design and delivery of technical solutions including, enterprise architecture, ServiceNow platform and applications, data model design and the oversight of design and technical implementations. I also work with the pre-sales team & prospects to define solutions to customers requirements including architectural designs, project plans & technical solutions.

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James Downs — Podcast Co-host at The Service Ducks Podcast in Bury St Edmunds, GB | Unifers