James Doherty

IT Service Manager @IRIS Software Group

Cambridgeshire, GB

As an IT Service Manager, I oversee the resolution of critical and major incidents, ensuring the swift restoration of normal operations with minimal impact on the business and its users.I ensure the organisation responds swiftly, coordinately, and effectively to major incidents, mitigating their impact on the organisation and its customers. I conduct Post Incident Reviews and Problem Management to identify root causes, prevent recurrence, and identify opportunities for improvement to benefit both the business and its customers.