James Devereux

Regional IT Service Desk Manager @香奈儿

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

May 2023 — Present

Regional IT Service Desk Manager @香奈儿

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Regional IT Service Desk Manager for UK /IE / CAN. Responsible for Service Desk, End User Services and VIP Services. Also part of the wider Service Management team.

EDUCATION

2011 — 2012

Griffith College Dublin

Business, Business, Management, Marketing, and Related Support Services

SKILLS

Major Incident ManagementService ImprovementHelp Desk SupportVisioCustomer ServiceProject ManagementPeople ManagementTeam ManagementProblem ManagementSystem DeploymentCrmItilComputer HardwareService DeskPeople SkillsRoutersProcess Flow DocumentationTechnical TrainingSystem AdministrationService Desk ManagementMicrosoft WordTeam LeadershipIncident ManagementAvaya AuraIT Service ManagementChange ManagementTechnical DocumentationManagementService DeliveryTechnical SupportStaff ManagementTechnical PresentationsHardwareItil V3 Foundations CertifiedPowerpointMicrosoft Excel

ABOUT JAMES DEVEREUX

I am a highly motivated team player and have proven leadership skills that I will continue to develop. I have an intense customer service focus and communicate performance in the form of structured reviews and management information reporting. I have experience of communicating effectively at a senior customer level through escalation and review processes and managing and motivating a team in a disciplined ITIL delivery model.

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