James Denning
Regional Head Enterprise Customer Success Practice @SAP
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WORK HISTORY
Regional Head Enterprise Customer Success Practice @SAP
Responsible for driving customer success in EMEA for ~495 customer accounts totaling €1.3B in ARR- Delivering business results through customer management and engagement over the life cycle of SAP’s relationship with customers.
EDUCATION
Keele University
BSc (Hons), Computer Science & Management Science
SKILLS
ABOUT JAMES DENNING
With over a decade of experience, I lead SAP’s Enterprise Customer Success Practice across EMEA, focusing on enabling long-term customer value and delivering impactful business outcomes. At SAP, I am committed to fostering strong client relationships, driving engagement and ensuring alignment with organizational goals. My passion lies in empowering teams and customers through innovative solutions and collaborative partnerships that support sustainable growth. In my current role as Regional Head, I oversee the customer lifecycle, ensuring seamless interactions and impactful results. My expertise in digital transformations, project delivery, architecture and ERP solutions underpins my approach to solving complex challenges. By leveraging agile methodologies and a customer-centric mindset and being a member of the SAP AI Council, I partner with teams to create value-driven results that enhance business operations and customer satisfaction.
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