James Reardon

Sr Manager IT Operations @DaVita Kidney Care

Denver, CO, US

By leveraging my ability to optimize resources, adapt to changing priorities, and manage projects with set budgets, I effectively enhance operational efficiency across the board. It’s based on these abilities and the relationships I’ve forged with company directors that I’m sought for my advice on decision-making and strategic planning.To date, I’ve created a collaborative, high-performance work environment where I streamline workflow by delegating duties and assisting my team with managing escalated client issues and problematic customers. Along the way, I keep employees happy by offering mentoring programs and working to resolve personnel issues as a key advocate, consistently receiving high employee satisfaction ratings. Built and directed the leadership team in managing and mitigating priority outages, reducing outage MTTR 90%. Empowered a 25+ member team in rectifying issues ranging in complexity, achieving 4.5+ out of 5 customer satisfaction scores over multiple years. Developed a major incident management team and processes, including executive communications, increasing uptime and business sustainability. Established business relationship management with strategic partners, cultivating transparency and instilling confidence in IT services. Transformed operations by uncovering areas of improvement based on operational reports, leveraging performance data to integrate change and forecast needs. Created and enforced internal policies, while delivering and promoting best-in-class application support and systems administration work, raising quality standards. Recruited, hired, and trained the original team, establishing key internal functions and outlining the scope of positions for the newly formed organization.

Westwood College

Associate of Science, Network & System Administration