James Dandrea
Benefits Analyst at Ellucian
- Role
- Benefits Analyst at Ellucian
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About James Dandrea
People Ops and HR professional with experience supporting U.S. and global employees in…
Experience
Benefits Analyst
Sep 2025 — Present · Reston, VA, US
Support the administration of Ellucian’s comprehensive U.S. and company-wide global employee benefits programs to meet employee needs across physical and mental health, wellness, leaves, time off, retirement and perk programs.Responsible for answering Tier 1 tickets generated by employees in the Employee Support Center or AI powered assistant. Escalates Tier 2 and Tier 3 tickets to appropriate Benefits Team member.Responsible for monitoring benefit management systems, human resources information systems and file feeds ensuring data accuracy across all systems. Identify and investigate issues and execute upon solutions and system improvements.Serve as primary point of contact for employee inquiries regarding benefit programs and company policies, providing timely and thorough resolution. Escalate complex issues to vendors or benefit team members.Host weekly new hire benefits orientation session providing employees with an engaging onboarding experience and smooth integration into Ellucian benefits.Manage and support all leaves of absence including FMLA, Short-Term Disability, Long-Term Disability, Parental Leave, Bonding Leave and Military Leave. Work with employees, managers, leadership, and third-party administrator to maintain communication and appropriate system status. Continuously improve the process and communications to support the employee experience.Partner with Payroll to ensure accuracy of benefit deductions such as benefit premiums, 401(k) elections, pre-tax and post-tax elections and leave pay by perform regular audits and reconciliations. Relay relevant updates to payroll in advance of each payroll cycle.In partnership with the benefits team and vendor partners, develop and deliver creative communication activities and events to engage employees in learning about available benefits options, enrollment procedures, changes in benefits programs and/or educational opportunities to support their personal health and well-being.
Education
Towson University
Bachelor of Science - BS, Business Administration
2015 — 2020
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